At Suros, every customers questions or concerns must never go unheard or unanswered. Here we try and address the questions we are most often asked. 

Some Frequently Asked Questions:

We realize that not every question may have been addressed here. If you still have questions or concerns, give us a call or email us today! We look forward to hearing from you and no communication with us will ever be shared for marketing purposes or sold. We are the future of what Internet Service is. We are Suros Wireless. 
  1. ?

    How do you provide your Service?
    4G LTE Cell service towers provide coverage to almost every location in North America. Our solutions and agreements allow us to provide the fastest and most reliable Wireless Broadband service ever seen.
  2. ?

    What is the difference between this an my current connection?
    A mast on your building connecting to a local service providers tower can often be troublesome due to the lack of LOS (line of sight), weather, and lack of overall power in public spectrum frequencies. DSL, Satellite, and even some cable connections, are simply over sold, slow, and no longer supported. Our 4G LTE solution is faster out of the box, and improves over time.
  3. ?

    Can't I just use my current cell phone?
    A cell phone compared to our solutions ends up looking more as a last resort means of communication and internet. Often customers find even personal hot spot devices do not deliver the speeds our 4G LTE Routers do. It is difficult to turn a phone into the source of communication for a business or home due to the increasing demands of connected devices as well.
  4. ?

    So you are the provider?
    We are a both a re-seller and authorized retailer of 4G LTE services. This means depending on the solution we are able to provide for you based on need/location...We may be the provider or provide a solution as an authorized agent.
  5. ?

    Is it fast?
    4G LTE Advanced is the fastest wireless internet ever. Cell sites are the most well constructed and engineered services to the public. The two combined provide for what is only an incredibly fast service, as high as 70 Mbps in certain locations, but also a reliable connection not put together by the lowest bidder.
  6. ?

    Is the plan unlimited?
    It Is in fact unlimited data. All network activity is subject to prioritization to 3g speeds during peak congestion periods after 50 gigs of use for the remainder of the billing cycle.
  7. ?

    Can I stream on your service?
    With certain options and over different streaming service providers, unlimited streaming in DVD quality (1080) does not count against the data usage and can be performed as often as the end user desires.
  8. ?

    What happens if I don't get a signal?
    While this will be a rare instance, luckily Suros tests every connection service we setup not only for quality, but speed. If even after our service maps determine you will have a quality experience, but one cannot be delivered once we arrive and test, you will receive a full refund. We are only focused on providing you a quality service and product and nothing less.
  9. ?

    Do you offer a trial?
    Indeed, try us out. If you are not completely satisfied with our service to you after 7 days, we will simply need our equipment sent back and at no cost to you. However, we remain confident that after seeing what the power of a Suros solution can do for you that you wont know what you did before it.
  10. ?

    Why Suros?
    The customer is the primary focus of Suros Wireless. This includes providing a service that benefits and improves the lives of both consumer and businesses in markets in need of a better provider and solution. Every solution is tailor-made and only focused on maximizing value and providing a quality experience for you where so many others have failed.
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'Speeds as fast as 90 Mbps depending on location'

'Your service will increase in speed over time with the deployment of 5G in the near future

' We test every deployment for quality. No customer will ever pay for a sub par service or product from Suros

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